Using the Help & Learn System

The Help & Learn option in the User Profile menu provides you with access to documentation and tools that can help you better understand the product. Your workstation must have an internet connection to access these tools.

To access the Help & Learn system:

Click the User Profile button on the right side of the Fast Bar.
Select Help & Learn.
Do one of the following:
- Click Go to Help to access the online documentation.
  
  This link provides an online version of the Avid MediaCentral | Cloud UX User’s Guide.
- Click Go to Tutorial Overview to access Avid’s online Tutorial Library.
  
  Filtered automatically by MediaCentral, you can use the tools in the Library sidebar to find video tutorials on a number of Avid products.
- Click the Go to What’s New button to access the Product Board.

Using the Product Board

The Go to What’s New button in the Help & Learn menu provides access to the MediaCentral Product Board. This online tool provides more information about the new features provided in each MediaCentral release, and gives you the opportunity to provide feedback directly to Avid.

The board’s Submit Idea button provides you with an opportunity to submit feature requests directly to the Product Design team at Avid. You can also rate your idea as something that might just be “Nice to Have” to something that you feel is critically important to your workflow.

To submit an idea to Avid:

After clicking the Go to What’s New button in the Help & Learn menu, click the Submit Idea button in the upper-right corner of the Product Board.

The Submit New Idea window is displayed.
Enter your feature request in plain text in the body of the window (images not supported).
Click the Nice to Have, Important, or Critical buttons to rate your idea.
Enter your email address and click Submit.

The Product Board sends you a confirmation message to confirm your identity.
Check your email for the confirmation message and respond to submit your idea to Avid.